Contact Us
Chongqing Zhuote Information Technology Co., Ltd.
Business address: 14-10, Building 3, No. 1062 Ganghua Road, Dadukou District, Chongqing, China
Customer support: service@tezrul.com
Product and compatibility questions
Send the product name or link and your exact earbud model, generation and charging-case version. Tell us what you would like to confirm, such as fit, port access, charging compatibility, materials or included attachments.
If you send a device photograph, hide serial numbers and other personal information.
Order and delivery support
Include your order number and a brief description of the help you need. For address corrections or cancellation requests, contact us promptly so we can check the fulfillment status and confirm what is possible.
Damaged, incorrect or incomplete items
Describe the issue and attach photographs where available. Images of the cover, affected area and packaging can help us review your request. If fit is the issue, include the device model and selected product variant.
Do not force a cover onto a device or continue using it if it interferes with normal operation.
Return requests
Contact us before sending an item back. We will explain the applicable arrangements and provide the correct return address. The business address above is not automatically the returns address.
Protect your information
Please do not email passwords, full payment-card numbers or unrelated sensitive documents. Provide only the information needed to handle your request.