Returns & Refunds

30-day return requests

To request a change-of-mind return, email service@tezrul.com within 30 days of delivery. Include your order number and identify the item you wish to return.

Change-of-mind return conditions

Items must be unused apart from a careful inspection or non-destructive fit check, unaltered, clean and complete with all supplied components. Items must be free from scratches, stains and damage caused after delivery.

Please include the original packaging where available and use suitable protective packaging for transit. Do not force installation or apply adhesive merely to test compatibility.

Compatibility concerns

If you ordered a different model from the one specified for your device and the item matches its description, the change-of-mind return conditions apply.

If we supplied the wrong variant or a cover does not fit a device expressly listed as compatible, contact us so we can review the issue and arrange an appropriate remedy.

Faulty, damaged, incorrect or incomplete items

If an item arrives damaged, is faulty, is incorrect, is missing an included component or is materially different from its description, contact us as soon as reasonably possible. Describe the issue and provide photographs where available.

Opening the packaging or discovering a fault during normal installation or use does not automatically make an item ineligible for a remedy. Original packaging and change-of-mind conditions do not remove your rights concerning faulty or misdescribed goods.

Return arrangements and costs

Contact us for the correct return address and instructions before posting an item. The business address shown on our website is not automatically the returns address. Do not include your earbuds or electronic charging case in a return unless separately instructed.

Customers pay return shipping for change-of-mind returns. Original delivery charges are not normally refunded for these returns, except where required by law.

We cover necessary return shipping costs when a return is required because an item is faulty, damaged on arrival, incorrect, incomplete or materially different from its description. Contact us before arranging postage so we can confirm a suitable method.

Refunds

After reviewing the issue or inspecting the returned item, as applicable, we will notify you of the outcome. Approved refunds are issued to the original payment method.

We will confirm when the refund has been submitted. The time for funds to appear depends on your bank or payment provider. Applicable delivery charges will also be refunded where required.

Your consumer rights

This policy does not limit mandatory cancellation rights or remedies available under applicable consumer law. The 30-day change-of-mind period does not restrict rights concerning faulty or misdescribed goods.